Most Frequently asked questions
Product & Storage
What temperature should I set my cellar to?
What temperature should I set my cellar to?
It depends on what you keep. For a mixed collection held at one setting, 54°F (12°C) is the usual compromise — cool enough to age reds slowly, warm enough that whites are not shocked when you pour.
Every Maison Vinum cellar covers 41°F to 68°F (5°C to 20°C). On dual-zone and triple-zone models, each compartment covers that full range independently, so you are free to hold whites at 46°F and reds at 61°F, or age everything at 54°F.
What is the difference between single-zone and dual-zone?
What is the difference between single-zone and dual-zone?
A single-zone cellar holds one temperature throughout. It is the right choice if you are ageing a collection, because ageing happens at one temperature whether the bottle is red or white.
A dual-zone cellar has two independently controlled compartments, each with its own thermostat, so reds and whites are both ready to serve at the same moment. You pay for that in shelf space: the divider and the second evaporator take room that would otherwise hold bottles.
What is a triple-zone cellar for?
What is a triple-zone cellar for?
Three independently controlled compartments instead of two. It suits a cellar that has to do everything at once: one compartment holding bottles at a steady ageing temperature, one with reds ready to pour, one with whites and champagne ready to serve.
A dual-zone cellar makes you give one of those three up. We build three triple-zone models, from 95 to 343 bottles.
How many bottles does each model actually hold?
How many bottles does each model actually hold?
From 17 to 343 bottles, across 53 cellars.
Counts are based on standard 750 ml Bordeaux bottles laid flat. Burgundy and Champagne bottles are wider, so a cellar filled with those holds slightly fewer. Each product page gives the figure for that model.
Can I store other beverages in a Maison Vinum cellar?
Can I store other beverages in a Maison Vinum cellar?
You can, and nothing will go wrong. But a wine cellar runs between 41°F and 68°F, which is warmer than most people want a beer or a soda, and the shelves are shaped to cradle bottles lying down rather than to hold cans upright.
If wine is the reason you are buying, the cellar will do that job properly and a few bottles of something else alongside will come to no harm.
Do your cellars have UV protection?
Do your cellars have UV protection?
Yes. Every Maison Vinum cellar features UV-filtered tempered glass doors to protect your wine from light-induced degradation, which can alter flavor and aging over time.
Do the shelves slide out?
Do the shelves slide out?
Yes. The shelves are solid beech on runners, so they pull forward far enough to read a label or lift a bottle out without disturbing the ones around it.
You are never unstacking half the cellar to reach the bottle at the back.
Do you make an outdoor cellar?
Do you make an outdoor cellar?
One. The Connoisseur 46 Outdoor is the only model in the range rated for outdoor placement; every other cellar is built for indoor rooms.
If your cellar will live outside, write to us before ordering so we can confirm it suits your conditions.
Noise & Performance
How loud are your cellars?
How loud are your cellars?
Quiet enough for a kitchen, a dining room or a living room — which is where most of ours end up.
Every Maison Vinum cellar cools by compressor, and a compressor runs in cycles: a low hum while it works, silence while it rests, much like a kitchen fridge. It is not a sound you notice during the day, and it does not carry between rooms.
If the cellar is going somewhere unusually quiet — a bedroom, a study you work in — write to us with the model you are considering and we will tell you what to expect before you order.
Is compressor cooling better than thermoelectric?
Is compressor cooling better than thermoelectric?
For serious wine storage, yes. Compressor systems cool faster, maintain more consistent temperatures regardless of room temperature, and are more reliable for larger capacities. Thermoelectric units struggle in rooms above 77°F (25°C) and are typically limited to small units. All Maison Vinum cellars use compressor technology.
Will the vibrations affect my wine?
Will the vibrations affect my wine?
Every compressor vibrates. What matters is how much of it reaches the wine.
Ours is damped at the shelf: bottles rest on solid beech on damped runners, which absorbs the micro-vibration before it reaches the glass.
That matters for wine you are keeping rather than drinking soon. Sustained vibration stirs sediment and interferes with the slow reactions ageing depends on — which is why a household refrigerator, with a wire rack bolted straight to the cabinet, is a poor place to keep wine for years.
Delivery & Setup
When will my cellar arrive?
When will my cellar arrive?
We hold no warehouse stock. Your cellar goes to the factory the day you order and is built for you — around eight weeks, whatever the model — then assembled, tested and inspected before it is released.
Delivery then takes one to three weeks, handled by a specialist carrier used to moving appliances of this weight. Nine to eleven weeks from order to doorstep.
Each product page shows the dates for that model, and you receive tracking the moment your cellar leaves the factory.
Which countries do you ship to?
Which countries do you ship to?
The United States, Canada and the United Kingdom. Delivery is free to all three.
Remote addresses, islands and places with difficult access may need a quote. Write to us and we will confirm the cost before your cellar goes into production.
Are taxes and duties included?
Are taxes and duties included?
Yes. Every order ships delivered duty paid: import duties, VAT and sales tax are included in the price you see at checkout.
Nothing is collected from you on delivery.
How is my cellar packaged for shipping?
How is my cellar packaged for shipping?
Every unit is double-boxed with high-density foam inserts to protect against transit damage. Our packaging is designed specifically for heavy, fragile appliances — and all packaging materials are recyclable.
Does the cellar require installation?
Does the cellar require installation?
None. No carpentry, no plumbing, no electrician — it runs from a standard outlet.
Where it can go depends on the model: 11 of our cellars are sized for an under-counter opening, 32 are built for full-height cabinetry, and 32 can stand free in a room. Each product page says which, and gives the opening it needs.
Can it be built into cabinetry?
Can it be built into cabinetry?
Yes — 32 of our 53 cellars are built for it.
Heat leaves at the base, through the front grille. That means the cabinet can sit flush against cabinetry on both sides, at the back and above: no ventilation gap, no air channel, no trim kit. It is the reason a front-vented cabinet can be properly enclosed when a rear-vented one cannot.
Measure the opening rather than the appliance — a cabinet five millimetres too wide goes back on the truck. Each product page lists the cabinet's dimensions and the opening it needs.
How long before I can load my wine after delivery?
How long before I can load my wine after delivery?
Let it stand upright for two hours after delivery, so the compressor fluids settle.
Then switch it on and give it 24 hours to reach and hold your chosen temperature before you load your bottles.
Orders & After-Sales
What is your warranty policy?
What is your warranty policy?
Three years from the date of delivery, on the whole cabinet. That covers the compressor and sealed cooling circuit, the electronic control board, the LED lighting and the door seals — the parts that actually fail, and the ones that cost the most to replace.
It applies to defects in materials and workmanship under normal use and correct installation. Any visible damage must be reported within 48 hours of delivery. Full terms are on our Warranty Policy page.
What if my cellar arrives damaged?
What if my cellar arrives damaged?
Send us photographs within 48 hours of delivery and we will arrange a replacement or a full refund.
That 48-hour window is what allows us to claim against the carrier, so inspect the cabinet before you sign for it and photograph anything that looks wrong.
Can I return my cellar if I change my mind?
Can I return my cellar if I change my mind?
Yes. You have 30 days from delivery to request a return.
Every return must be authorised by us in writing before it is shipped. Write to contact@maisonvinum.com with your order number and we will issue an authorisation and arrange collection. A cabinet sent back without one is refused at the depot and returned at the sender's expense.
The cellar must be unused, unpowered and in its original crate and packaging — please keep them until you are certain. Full terms on our Refund & Return Policy page.
How do I contact support?
How do I contact support?
Write to contact@maisonvinum.com with your order number if you have one.
We answer within 24 hours, Monday to Friday, 9am to 6pm EST.
What payment methods do you accept?
What payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club, as well as PayPal, Apple Pay, Google Pay and Shop Pay.
Payment is taken in US dollars at checkout.